The Tell-Tale Heart and A Rose for Emily, gothic but with a twist Essay - 1

The Tell-Tale Heart and A Rose for Emily, gothic but with a twist - Essay Example Miss Emily Grierson of Faulkner’s tale belonged to a once rich family, but her mansion is now old and decayed through time and neglect (perhaps because she is too poor to spend money on it?). Maybe once there were people who came to visit, but now with Miss Grierson, or Miss Emily as she is referred to in the tale, turning into a recluse, there is nobody who goes inside the house, except for her Negro servant Tobe. We see in the beginning of the story how curious everyone is to see what is inside her house when they enter it at her funeral. Poe adds more mystery to his story by telling it through the crazed person, thereby ensuring that we never find out where exactly he lives, though we do get a feel of the house, and since most of the story happens after night has fallen, we are left with a sense of dark and mysterious surroundings. The violent and macabre occurrences in the stories are accompanied by a sense of a similar kind not only through the personalities of the protagonists, but via the ambiance or settings as well. That is to say not only did the stories hold a sense of mystery because of the complex central characters, but the dark and desolate environment of the houses where they took place also added to the Gothic effect that the writers were trying to create. It will not be remiss to say that the settings mirrored the lead characters of the tales. Miss Emily’s house, like her, was an unchanging symbol in changed times. It had been constructed when the family was rich, so it had an allusion to grandeur, albeit there were no riches to keep it in its pristine condition. So with changing times the neighborhood did not remain noble or â€Å"august† anymore and the area was taken over by garages and cotton gins, however, Miss Emily refused to give her house up; it remained, as Faulkner puts it, â€Å"an eyesore among eyesores.† Murky, dusty and decayed, just like

Report Essay Example | Topics and Well Written Essays - 3000 words - 1

Report - Essay Example Customer service is a process used by the organisations to provide customers with the needs and wants. The travel and tourism industry is one which is very large and there is a high level of direct customer interaction in this industry. Over the years, with the level of disposable income rising in the country, the customers are able and willing to spend more on various services related to travel and tourism and various researches have highlighted that customers are able to spend heavily on their travel and tourism needs. Saying this is also important to understand, that with an increase of the number of people indulging in the travel and tourism, the need for customer service has also grown to a higher extent. The travel industry requires to follow the ABTA rules. The main aim of the ABTA policies is to ensure that all the members of the travel industry and that all the customers and the members of the travel industry are provided with high levels of quality and customer service. All the travel related companies need to follow the rules set down by the ABTA and are obliged to follow the rules and regulations and policies set down by the ABTA. Customer Service is an essential part of Customer relationship management. Customer relationship management, which is widely known as CRM holds an enormous importance in today’s competitive world. This is clear from the several different mission statements and the vision statements that are presented by the companies across the world. An excellent example for the mission statements is, ‘It is the policy of McDonnell & Miller to provide products and services to the market which meet or exceed the reasonable expectations of our customers. Satisfying our customers with the appropriate level of quality is a primary goal and a fundamental element of our business mission’ (Mission Statements, 2010). Various changes have